Privacy Policy
Last updated: 20 October 2026
Empress Balinese Massage ("Empress", "we", "us") provides at-home massage and wellness treatments in Dubai. This policy explains what personal information we collect when you visit our website, contact us or book a treatment, how we use it and the choices you have. We handle your information in line with UAE data protection law.
What we collect
- Your name, phone number, email address and the address where you would like your treatment.
- Booking details such as the treatment, date, time, preferred pressure and any notes you share.
- Health information you choose to tell us so we can treat you safely, for example how many weeks pregnant you are, recent surgery, injuries or areas to avoid.
- For kids' massages, the child's first name and age, provided by the parent or guardian.
- Gift voucher details: the buyer's contact details, the recipient's name and any personal message.
- Messages you send us by WhatsApp, social media, email or through our website.
- Technical information when you use our website, such as device and browser type, pages visited and how you found us.
How we use it
- To answer your questions, confirm your booking and send a suitable therapist to you.
- To keep your treatment safe. Your therapist receives the details she needs for your appointment, for example your first name, address, treatment and how many weeks pregnant you are, so she arrives prepared.
- To process payments and issue and redeem gift vouchers.
- To send booking reminders and, if you agreed to it, news and offers. You can unsubscribe at any time.
- To understand how our website is used, improve it and measure our advertising.
- To meet our legal and accounting obligations.
Kids' massages always take place with a parent or guardian present.
We never sell your personal information.
Who we share it with
We use trusted service providers to help us run Empress, for example for bookings, messaging, email, secure online payments, website hosting and analytics. They only receive the information they need to provide their service to us. We never see or store your full card details. Some providers may store information outside the UAE; we only work with providers that protect it appropriately. We may also share information if the law requires it.
Cookies
Our website uses cookies and similar technologies:
- Essential cookies that make the site work.
- Analytics cookies that show us how visitors use the site, so we can improve it.
- Advertising cookies that help us show relevant ads and measure them.
These tools are provided by companies such as Google, Meta and Microsoft. You can block or delete cookies in your browser settings; the site will still work.
How long we keep it
We keep client and booking records for up to 5 years after your last booking. Marketing contacts are kept until you unsubscribe.
Your choices
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it unless we need to keep it by law. You can also ask us to stop sending you marketing at any time. Just contact us using the details below.
Security
We take reasonable steps to keep your information safe, including secure connections and limited access within our team.
Changes
We may update this policy from time to time. The latest version is always on this page.
Contact us
Empress Balinese Massage, Dubai, United Arab Emirates
Email: info@empress-balinese-massage.com
Phone and WhatsApp: +971 55 133 0557
