TERMS & CONDITIONS
By booking a service with Empress Balinese Massage, you agree to the following Terms & Conditions. These are designed to ensure a smooth, professional, and respectful experience for both our clients and our therapists.
Appointment POLICIES
1. Booking Methods:
– Customers can book via the Fresha app, phone call, or WhatsApp.
2. Advance Notice:
– Minimum 2 hours notice required, subject to availability.
3. Session Duration:
– Standard sessions start at 60 minutes, extendable with additional services.
4. Availability:
– 7 days a week, 10 AM to 10 PM. Last booking at 9 PM.
Contests & Giveaways
- All contests, raffles, or giveaways organized by Empress Balinese Massage are subject to fair and transparent selection processes.
- The criteria for selecting winners will always be shared in the contest announcement.
- Prizes cannot be exchanged for cash or substituted with other services unless explicitly stated.
- Winners may be asked to provide photos or testimonials, which may be used for promotional purposes on our platforms.
- Empress Balinese Massage reserves the right to modify, pause, or cancel any contest at any time if necessary.
Updates to Terms & Conditions
- Empress Balinese Massage may update or amend these Terms & Conditions at any time, without prior notice.
- The latest version will always be available through our official booking channels, WhatsApp, and/or website.
- Clients are encouraged to review the Terms & Conditions periodically.
- Continuing to book our services implies that you agree to the latest version.
Hotel & External Venue Bookings
- For hotel bookings, clients must ensure that the hotel allows in-room massage services.
- If a hotel denies access to our therapist upon arrival, the booking will be treated as a last-minute cancellation (see Section 4).
- Any additional charges required by the hotel (parking fees, access charges, etc.) are the responsibility of the client.
- Therapists must always work in a safe, respectful, and private environment. If conditions are unsafe or inappropriate, the session may be refused, and full charges will apply.
Cancellations & No-Shows
- Cancellations made less than 3 hours before the scheduled appointment will be charged 100% of the service price.
- For clients using a package or promotional offer, a last-minute cancellation will count as a used session.
- Exceptions may be made in genuine emergencies, at the discretion of management.
- Repeated last-minute cancellations may lead to refusal of future bookings
Incorrect or Outdated Address
- Clients are fully responsible for providing the correct and updated address when booking.
- If the therapist arrives at the wrong location due to an outdated or incorrect address, the session will be treated as a no-show and full charges will apply.
- Rescheduling in such cases will depend on therapist availability and may incur an additional travel fee.
Late Clients
- Out of respect for all clients, our therapists follow a strict schedule.
- If a client is less than 30 minutes late, the session will still end at the original scheduled time. Full payment is required.
- If a client is 30 minutes late or more, the appointment will be automatically cancelled to avoid delays for the next client. The full service fee will still apply.
Health Declaration
- Before starting a session, clients must inform us of:
- Any recent surgeries
- Chronic conditions (e.g., heart disease, diabetes, high blood pressure)
- Injuries, allergies, or contagious skin conditions
- Pregnancy (including stage of pregnancy)
- Empress Balinese Massage and its therapists are not liable for any injury or reaction resulting from undisclosed health conditions.
- Some treatments may be adapted or refused based on your health declaration to ensure your safety.
Code of Conduct – Rude or Inappropriate Behavior
- We are committed to providing a safe, respectful environment for both clients and therapists.
- Any verbal abuse, harassment, or inappropriate behavior (verbal, physical, or suggestive) will result in immediate termination of the session.
- Full payment will still be charged, and the client may be permanently blacklisted.
- We have a zero-tolerance policy for disrespect toward our therapists.
Pets Policy
- For hygiene reasons, pets are not permitted on our towels, sheets, or massage equipment.
- For the safety and comfort of our staff, pets should be kept in another room or securely away during the treatment.
- If a pet interferes with the therapist’s ability to perform the service safely, the session may be terminated and full charges will apply.
Final Notes
By booking any service with Empress Balinese Massage, you confirm that you have read, understood, and agreed to all of the above Terms & Conditions.
Our mission is to provide a serene, healing, and professional experience for every client. Thank you for helping us maintain this standard.
